Customer Relations
At Plenco we are committed to building strategic relationships with our customers. To achieve this goal, Plenco is dedicated to the following principles of doing business:
Consistently manufacturing quality molding materials and resins.
- Meeting or exceeding customers' total expectations.
- Participating in an exchange of knowledge and ideas to enhance our customers' processing capabilities.
- Meeting periodically with our customers' management, technical, and manufacturing personnel to review continuous improvement toward mutual goals.
- Constantly exploring options for cost containment.
- Maximizing responsiveness to our customers through lead-time reduction and optimum delivery performance.
- Reducing inventory levels by exploring ways for JIT deliveries.
- Optimizing material handling efficiencies with EDI, bar coding, and other electronic systems.
- Regularly exploring continuous improvements in processing techniques.
- Providing prompt and thorough engineering support and technical service.
- Continually improving all levels of the supplier/customer relationship.